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12 Jun 2017

Accountability Officer-Baidoa,Somalia

Job Description

ACTED – ACTED is a French humanitarian NGO, founded in 1993, which supports vulnerable populations, affected by humanitarian crises worldwide. ACTED provides continued support to vulnerable communities by ensuring the sustainability of post-crisis interventions and engaging long-term challenges facing our target populations, in order to break the poverty cycle, foster development and reduce vulnerability to disasters.


Position: Accountability Officer

Department: AMEU

Direct hierarchy: AME Officer, Baidoa

Contract duration: Six Months (with possible extension)

Location: Baidoa, Somalia

Starting date: June 2017


ACTED is looking for professionally confident, self-motivated, experienced and committed team player to fill the below position in Baidoa, Somalia. However this position is dependent on approval of funding.

Main objective: Under the direct supervision of the Baidoa AME officer and technical assistance from the Nairobi based Accountability Officer; he/she is responsible for ensuring ACTED continuously engage in meaningful two-way dialogue with communities it serves. The Accountability Officer will be responsible for ensuring the implementation and management of an ACTED accountability mechanism which consists: complaints response mechanism, pro-active engagement with project beneficiaries and ensuring issues, questions and complaints are followed up in a meaningful and genuine manner including bi-monthly reports. This is a new role and suited to a dynamic, committed and hard-working. This is a very exciting initiative for those interesting and passionate about ensuring communities have direct influence in aid interventions and how they are carried out. This initiative is about given a voice to communities and ensuring accurate needs and feedback is being listened to and acted upon in ACTED programs.

Duties and Responsibilities

· Liaise with communities, beneficiaries, local authorities and community leadership structures at field level.

· Conduct regular meetings on a structured basis including: focus groups discussions; household interviews; village relief committee meetings; key informant interviews (authorities etc.).

· Produce bi-monthly (every 2 weeks) and monthly reports and databases on feedback gathered.

· Act as a focal point for complaints and feedback on ACTED programs.

· Map and assess community structures to ensure feedback is representative of all groups.

· Work closely with program teams to ensure all feedback is incorporated into approaches and future programs where possible.

· Provide timely feedback to all stakeholders based on complaints and feedback.

· Work closely with community mobilisation teams as when necessary as a technical advisor on community focal points, structures and inclusivity of all groups.

Qualifications/Skills Required

· University Degree in relevant field.

· Somali national

· Practical experience working with communities.

· Previous NGO accountability experience is essential for the right candidate.

· Proven commitment to accountable practices.

· Ability to coordinate with other departments.

· Highly motivated and ability to work with culturally diverse groups of people.

· Excellent interpersonal skills and demonstrated ability to establish effective and working relationships.

· Experience and willingness to be based in the relevant field location.

· Committed to community participation in humanitarian interventions.

· Dynamic and flexible to changing priorities.

· Excellent communication skills and able to engage with communities, officials and community leaders.

· Fluent in written and spoken Somali and English

· Good grasp of the Core Humanitarian Standards (CHS)

· Proven ability to handle large and varied workloads, and deal constructively with changing priorities.


How to Apply

Application Procedure: Qualified Somalia(especially from Baidoa) persons with the required skills and qualifications are invited to submit their detailed curriculum vitae and cover letter clearly indication the position being applied for to and received on or before 16th June 2017 Applications sent after the deadline will not be considered. Please note that only the shortlisted candidates will be contacted. ACTED will at no stage of recruitment process request candidate to make payments of any kind. Further, ACTED has not retained any agent in connection with recruitment. ACTED is an Equal Opportunity Employer. Please note that only the shortlisted candidates will be contacted.

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