Monitoring, Evaluation, Accountability & Learning (MEAL) Manager, Mogadishu, Somalia
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps has been present in Somalia since 2005, responding to emergency needs stemming from conflict and displacement, while continuing work to build more resilient, peaceful, and productive communities in Puntland, Somaliland and the South-Central region. The current drought situation is seeing an increase of emergency activities around life-saving food, water, hygiene programs coupled with ongoing humanitarian programs around economic opportunity and development, youth & education, and reintegration of returnees.
General Position Summary
The Monitoring, Evaluation, Accountability and Learning (MEAL) Manager is an important position in the Mercy Corps Somalia program responsible for providing oversight of country-level monitoring and evaluation (M&E) department staff, ensuring the quality of the portfolio’s M&E, and the timely delivery of M&E reporting to donors, as well as information management via Mercy Corps’ proprietary Tola systems, geographic information systems (GIS), and other such systems as the MEAL manager may design and implement. The MEAL Manager’s role is to oversee and ensure coordination of these technical areas across the M&E staff and programs. The MEAL Manager is also responsible for the capacity building and mentoring strategy for Mercy Corps Somalia staff on themes related to monitoring, evaluation, accountability, learning and adaptive management.
Essential Job Responsibilities
Strategic Leadership and Accountaibility
Ensure individual programs are effectively implementing required M&E systems and tools.
Consolidate program-level innovations and feedback, incorporating it into the broader country-level M&E system and country strategy
Oversee Mercy Corps Somalia’s multi-level Community Accountability and Reporting Mechanism (CARM).
Assist in the recruitment of skilled M&E program staff and organize the program teams to perform M&E activities.
Participate in internal and external MEAL-related working groups and maintain close working relationships with MEAL counterparts in other relevant international NGOs, local NGOs and associations in Somalia.
Be an active contributor and collaborator with regional and global counterparts to promote and learn the use of M&E and ICT best practices.
Define and execute an office-wide M&E agenda, with prioritized subjects of strategic assessment and evaluation.
Contribute to proposal writing and reviewing.
Monitoring, Evaluation, Leading and Information Management
With the Deputy Country Director and Team Leader, lead Mercy Corps Somalia in the setup and implementation of a a holistic MEAL system that uses open source software and flexible cloud solutions to more accurately collect, monitor, verify and document program activities.
Contribute to program design, ensuring adherence to Mercy Corps’ M&E best practices and minimum standards, including the use of standardized indicators, form templates and documentation methodologies.
Lead and support Tola data management system roll-out, utilization, and learning across all Mercy Corps Somalia country programs.
Establish a data-visualization agenda that prioritizes and schedules the release of paper and digital products reflecting program activities and impact.
Ensure the accuracy and comprehensiveness of country-level reporting on indicators such as beneficiary numbers, design for impact indicators and other information as needed.
Provide leadership in the development of a mobile data collected capability, as well as relational database design
Capacity Building and Mentoring
Develop and oversee implementation of the M&E staff and partner capacity-building strategy that promotes a culture of learning and adaption through systematic analysis of program data.
Provide training and monitoring in the development of M&E plans, M&E tools as well as survey design, methodology, data collection and analysis and other skills as required for assessing the impact of programs.
Under the direction of the Deputy Country Director and in coordination with the Team Leader and Reporting & Program Support Officer, support efforts to promote and share internal learning.
Work closely with Program Managers and Human Resources to ensure that M&E and ICT skills are incorporated in all program position descriptions
Contribute to the knowledge management repository with best practices in M&E and ICT and ensure that is tis accessible to all staff and partners.
Actively provide mentorship for all M&E staff including transparency and flexibility.
Establish and maintain effective and pro-active communication to facilitate knowledge management and sharing between all stakeholders. This will include reviewing current mechanisms and guidelines and addressing any issues that arise.
Update guidelines for internal and external communications including talking points and other necessary press materials.
Assist in maintaining proper and standardized filing system for storing program documents according to Mercy Corps Program Management Minimum Standard.
Ensure compliance with security procedures and policies as determined by country
Proactively ensure that team members operate in a secure environment and are aware of policies.
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Program and project-level M&E staff
Reports Directly To: Deputy Country Director
Works Directly With: Team Leader, Program team, Somalia SMT, Regional Program Team, Technical Support Unit, ESA Program Officers, and additional headquarters-based support departments as needed.
Knowledge and Experience
BA/S or equivalent in development studies, research methods, statistics, economics, social sciences, monitoring and evaluation, project management or other relevant field required. Post-graduate degree preferred.
3-5 years’ experience in monitoring and evaluation with proven use of database, data-visualization, project management, and other relevant IT platforms.
Excellent written English skills, with proven ability to produce final documents (such as logframes, AMEPs, etc.) for donor consumption
Preference given to candidates with prior management experience, particularly in design and execution of adaptive management strategies and protocols.
Successful experience with the adoption of mobile data collection tools like Open Data Kit (ODK) and Ona including XLS Forms authoring.
Experience with theoretical and practical background in research or MEAL and knowledge of qualitative and quantitative methodologies and techniques used.
Knowledge of major aspects of program development, implementation and documentation and excellent verbal and written communication skills required.
Excellent quantitative skills and experience with Excel, Access, and statistical packages including Stata and/or SPSS, and GIS tools like QGIS, ArcGIS, and Google Earth Engine.
Experience with data management including the ability to structure and collate data sets for ease of analysis.
Demonstrated understanding of intermediate statistics and ability to summarize and make predictions from multiple data sets.
Ability to conceptualize, plan and implement research activities creatively, as well as possess the ability to analyze data and utilize lessons learned for the continuous improvement of program implementation and to promote a culture of learning.
Proven ability to work productively with a variety of stakeholders to run participatory processes and meet tight deadlines with an emphasis on producing quality products.
Commitment to capacity building required.
Actively promote communication, learning and accountability.
Ability to work effectively with an ethnically diverse team in a sensitive environment.
Ability to work in a sometimes solitary environment with moderate to high levels of insecurity and significant restrictions on personal movement.
Demonstrated ability to work in complex programming and volatile environments
The successful candidate will have proven experience working with a cross-cultural team and possess strong capacity building and mentoring skills that promotes a culture of learning. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority. S/he will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with demonstrated sensitivity to the people and issues in Somalia and the region. A sense of humor, team mentality and positive nature is highly desirable.
Living Conditions / Environmental Conditions
The position is based in Mercy Corps Somali field offices (Mogadishu, Galkayu, Kismayu, Baidoa). Accommodation is provided in group housing. The MEAL Manager will support activities throughout Somalia. Mobility in Somalia is restricted and must first be cleared with the Security Advisor. This is an unaccompanied post and eligible for Hardship and R&R. Standard Somali workweek is Sunday – Thursday.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.