Public Complaints Coordination Legal Officer Federal Republic of Somalia Ministry of Justice
Title of Assignment: Public Complaints Coordination Legal Officer
Duration of the assignment: 7 Months
Type of Contract Service Contract
Duty Station: Mogadishu and closely coordinates and travels to FMS. Supervisor: Under the supervision of the Minister (or anyone the
Minister may delegate)
Date of Issue: June 2017
Closing Date: December 2017
Duties and Responsibilities
Under the supervision of the Minister (or anyone the Minister may delegate), the Public Complaints
Coordination Legal Officer will lead the establishment and activities of MOJ Complaints Office.
Specifically, the Complaints Officer shall deliver the following results:
Draft a TOR for the MOJ Public Complaints Coordination Office.
Promote discussions on oversight of justice and justice related services by the MoJ and other entities
under the control of MoJ including justice services in the FMS.
Lead the activities of the Complaints Office including recording incoming complaints.
Compiling complaints against the judiciary and submit to judicial service commission for follow up and
actions by creating a process in consultation with the Judiciary.
Organize a consultation workshop to develop complaint making procedure including hotline, review
and processing guidelines, and follow ups through a consultation process and actions.
Development of codes of conduct and guidelines for judicial department of the Ministry of Justice at
federal and state level. These discussions will respect the principle of autonomy of the FMS.
Establish procedure and process for complaint handling arising from prison services in consultation
and coordination with the Custodial Corps.
Level of Education: University degree Education Masters Degree in Law, Public Administration or a related field.
Years of work experience in what area(s):
At least five years of working experience in coordinating project with multiple stakeholders and working with governmental, UN, and international partners;
Solid and demonstrated knowledge of and work related to justice/Somali Rule of Law Program/Somali Compact;
Skills in collating information, analysing, and report writing;
Proven capacity to work with and establish working relationships with justice institutions in the area;
Ability to take initiative and to work with minimum supervision;
Experience and skills in the Microsoft programs, (MS Excel, Word) and database programs.
Solid knowledge in drafting work plans, facilitate meetings, and advising senior leaders;
Ability to do desk research, collect and analyze data;
Experience working in member state is an asset but not required.
Previous work experience with the UN or an International NGO working in the justice sector is an asset but not required;
Sound demonstrated understanding of gender issues and principles.
Fluency in English and the Somali language is
essential. Other UN languages are an asset.
General Skills / Other Requirements:
Strong communication and drafting skills;
Experience in researching and analyzing security, political and social issues in Somalia is an asset;
Ability to work under tight schedules, stressful environment and multi‐cultural context;
Highly motivated with a positive attitude and pro‐ active problem‐solving approach;
Proficiency in the use of computer with common software and internet; good knowledge of MicrosoftOffice Applications;
Willingness and ability to work closely with governments, international institutions/agencies and communities;
Demonstrated drive for continuous improvement and incorporation of lessons learned and best practices into business process routines;
Demonstration of professional behavior and personal ethics, transparency and openness to encourage respect and similar behavior from colleagues in the workplace;
Experience of working successfully with a variety of stakeholders, particularly governments, think‐tanks,media and non-governmental organizations;
Willingness to travel and work in Somalia.